The Lift Cabinets require freight shipping and therefore have a different return policy than our other products.
We will refund 100% of your purchase amount should you be dissatisfied with any stock item. Contact us within 7 days from the date of delivery for a return authorization and return the item to us in brand new, unused condition, freight pre-paid & insured within 21 days of delivery. All accessories, tags, etc must be intact and attached as they originally were. The cabinet will require professional packaging and the return freight is the expense of the customer. Refunds will be issued when products have passed our inspection. We are committed to making sure you are satisfied with our products. Your order is inspected prior to shipment to ensure all items are in excellent condition before they leave our facilities. Our return policy for other situations, such as shipping damage and the rare defective item is further explained below.
We cannot be held responsible for the cost of repairs or replacement of damaged items if there is no notation on the freight bill of lading. If you are unable to inspect the contents at the time of delivery, make a notation on the freight bill of lading / waybill that there appears to be some damage. We have access to a large nationwide network of repair people that easily can make most repairs in home.
We offer a one year warranty for all manufacturer’s defects (one year from date of purchase). Defective products are rare and can be exchanged or repaired at our discretion within one year of receiving your order. Note that all returned products that are claimed defective are tested by our technicians. If they are found not to be defective, a restocking fee of 10% will be applied. We will send replacements of defective parts free of charge to the customer, however we are not responsible for installation costs of replacement parts.
We warrant that our products will be free from defects in materials and workmanship and will be suitable for form, fit and function for 1 year as follows: Lift Machine & Firebox: One year replacement of the entire lift machine and or firebox. Wooden Cabinets: One year parts warranty. This warranty applies only to the original purchaser and is effective upon date of shipment. All claims under this warranty must be accompanied by the original product serial number, the purchasers’ original PO number and date of purchase. This warranty is conditional provided that such products were installed and operated in accordance with instructions. Our obligation is limited to the repair or replacement, at our discretion, of the defective product only. This warranty does not cover damages, including but not limited to, those resulting from shipping, accidents, alterations, misuse, abuse, exposure to tobacco smoke, exposure to the weather, normal wear and tear, terrorism, sabotage, acts of God, or failure to follow instructions. In no event shall we be liable or responsible for the act or expense of removal or installation of defective products, incidental, consequential or liquidated damages or for any other direct or indirect damage, loss, cost, expense or fee.
Once you place an order, your order is then forwarded to our distributor. If you change your mind and wish to cancel an order please contact us. No cancellations may be made after shipping has begun.